What is serviced accommodation?
Serviced accommodation refers to fully furnished properties available for short- to medium-term stays, offering hotel-like amenities such as housekeeping, Wi-Fi, and utilities, combined with the comfort and privacy of a home.
What amenities are included in my stay?
- Fully furnished living spaces
- Fully equipped kitchens
- High-speed Wi-Fi
- Smart TVs
- Fresh linens and towels
- Housekeeping services (frequency varies by property)
- Some properties feature hot tubs and spa facilities
How do I make a reservation?
You can book directly through our website by selecting your desired property, check-in/check-out dates, and the number of guests. Alternatively, you can contact our reservations team via the contact details provided on our website.
What are the check-in and check-out times?
- Check-in: From 09:00 AM onwards
- Check-out: By 10:00 AMEarly check-in or late check-out may be available upon request and subject to availability.
Is a deposit required?
A security deposit is typically required to cover potential damages or incidental charges. The amount and payment method will be specified during the booking process.
What is the cancellation policy?
Our cancellation policy varies by property and booking terms. Please refer to the specific property’s terms and conditions at the time of booking for detailed information.
Are pets allowed?
Pet policies vary by property. Some properties may accept pets with prior approval and additional charges; others may have a strict no-pet policy. Please check the individual property’s details or contact us directly for clarification.
Is smoking permitted on the premises?
All our properties are non-smoking. Smoking is only permitted in designated outdoor areas where applicable.
How do I access the property upon arrival?
Most of our properties offer self-check-in. Detailed instructions, including access codes or key collection information, are sent at 9:00 AM on the day of arrival.
What should I do if I encounter an issue during my stay?
If you experience any issues or require assistance during your stay, please contact our 24/7 support team immediately. Contact information will be provided in your booking confirmation and on the guest information sheet within the property.
Can I view the property before booking?
In most cases, we do not offer in-person viewings before booking. However, we provide comprehensive property descriptions, high-quality photos, and virtual tours on our website to help you make an informed decision.
How can I contact Affluxi Serviced Accommodation?
You can reach us through the contact form on our website, via email, or by phone. Our contact details are available on the ‘Contact’ page of our website.
